AP Business: Human Resources and Labor Relations flashcards

Question 1

Which arrangement lets workers skip joining the union but still requires them to pay union dues?

Accepted Answer

Agency shop

Question 2

What form of on-the-job training pairs job-specific instruction with classroom teaching?

Accepted Answer

Apprenticeship

Question 3

What do you call resolving a labor-management dispute through an outside party whose ruling is final and binding?

Accepted Answer

Arbitration

Question 4

What is the process of negotiating a labor agreement called?

Accepted Answer

Collective bargaining

Question 5

In which process does a labor-relations specialist go between management and the union and help sharpen the issues?

Accepted Answer

Conciliation

Question 6

Who is a worker hired on a temporary, non-permanent basis, whether full- or part-time?

Accepted Answer

Contingent worker

Question 7

What is a group of unions joined together to pursue shared goals?

Accepted Answer

Federation

Question 8

What term covers hiring, developing, motivating and evaluating employees to reach organizational goals?

Accepted Answer

Human resource (HR) management

Question 9

What is a study of the tasks needed to do a given job well?

Accepted Answer

Job analysis

Question 10

What document states the tasks and responsibilities of a job?

Accepted Answer

Job description

Question 11

What practice moves workers through several different jobs over time so they learn the basics of each?

Accepted Answer

Job rotation

Question 12

What lists the skills, knowledge and abilities someone needs to fill a job?

Accepted Answer

Job specification

Question 13

What organization represents workers in their dealings with management?

Accepted Answer

Labor union

Question 14

What is the branch of a national union that speaks for workers at one plant or in one area?

Accepted Answer

Local union

Question 15

In which form of on-the-job training does an experienced employee give a mentee job and career guidance?

Accepted Answer

Mentoring

Question 16

Which arrangement lets workers decline to join the union and pay no union dues?

Accepted Answer

Open shop

Question 17

What compares an employee's actual performance with the expected level to judge their contribution?

Accepted Answer

Performance appraisal

Question 18

What is the effort to find and attract qualified applicants from the external labor market?

Accepted Answer

Recruitment

Question 19

What do you call showing a firm to prospective recruits in an accurate and positive light?

Accepted Answer

Recruitment branding

Question 20

What process decides which people in the applicant pool have the qualifications to succeed on the job?

Accepted Answer

Selection

Question 21

What is a thorough conversation covering an applicant's work experience, abilities, schooling and career interests?

Accepted Answer

Selection interview

Question 22

Who is the elected union official that speaks to management for members who have complaints?

Accepted Answer

Shop steward

Question 23

What is the examination of current employees to find those who could fill vacancies and be promoted?

Accepted Answer

Succession planning

Question 24

What term covers activities that give an employee chances to learn new knowledge or skills to perform better?

Accepted Answer

Training and development

Question 25

Under which arrangement can nonunion workers be hired but must join the union afterward?

Accepted Answer

Union shop

AP Business: Human Resources and Labor Relations flashcards

The cards

Where this deck sits in the curriculum

How this deck was checked

Sources

More in this course